Privacy and Complaints

 
 

Centre for Criminal Appeals Privacy Statement

The Centre for Criminal Appeals is committed to protecting and respecting your privacy. The Centre for Criminal Appeals is a Charitable Company Limited By Guarantee and authorised and regulated by the Solicitors Regulation Authority, Registered Charity Number: 1144162, SRA authorisation number: 621184, Company Number: 7556168. Our registered address is 2-10, Princeton Street, London WC1R 4BH.

This privacy statement sets out the basis on which we will process any personal information that we may collect about you as a visitor to our website or premises or as one of our supporters or partners. Our duties to the people we represent as lawyers are governed by other provisions and are not encompassed in this statement.

The information that we collect about you 

We may collect and process the following information about you: 

  • Information that you give us: This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; your date of birth, gender and bank account information; information about your relationship with the Centre (including your donation history and feedback you have provided to the Centre); information about your professional role, background and interests; and messages of support to our beneficiaries, which may contain personal information you have included.

  • Information that our website and other systems collect about you: If you visit our website it will automatically connect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as your browser type and version and the pages on our site that you visit. Our website may also download “cookies” to your device – this is described in our separate cookie statement below. If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems will record details of those conversations, sometimes including their content. Our premises may have closed circuit TV systems which may record you if you visit our premises, for security and safety purposes.

  • Other information: We may also collect some information from other sources. For example: If we have a business relationship with the organisation that you represent, your colleagues or other contacts may give us information about you such as your contact details or details of your role in the relationship. We sometimes collect information from third party data providers or publicly available sources for anti-money-laundering, background checking and similar purposes, and to protect our organisation and comply with our legal and regulatory obligations.

The uses that we make of your information 

We may use your information for the following purposes: 

  • to operate, manage, develop and promote our organisation, including managing and administering donations and other support actions;

  • to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations;

  • to protect our organisation from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes;

  • to comply with our legal and regulatory obligations and bring and defend legal claims;

  • if you have given your consent, to provide you (by electronic means only) with information about our news, activities, appeals, campaigns and fundraising;

  • if you have given your consent, to allow selected third parties to contact you about their services or issues which may be of interest to you;

  • to analyse and better understand the composition and interests of our supporter base.

We may from time to time review information about you held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business-protection purposes as described above. This may include reviews for the purposes of disclosure of information relevant to litigation and/or reviews of records relevant to internal or external regulatory or criminal investigations. To the extent permitted by applicable law these reviews will be conducted in a reasonable and proportionate way and approved at an appropriate level of management. They may ultimately involve disclosure of your information to governmental agencies and litigation counterparties as described below. Your emails and other communications may also occasionally be accessed by persons other than the member of staff with whom they are exchanged for ordinary management purposes (for example, where necessary when a staff member is out of the office or has left the Centre). 

We will only process your personal information as necessary so that we can pursue the purposes described above, and then only where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest in pursuing those purposes. In exceptional circumstances we may also be required by law to disclose or otherwise process your personal information. We will tell you, when we ask you to provide information about yourself, if provision of the requested information is necessary for compliance with a legal obligation or, on the other hand, if it is purely voluntary and there will be no implications if you decline to provide the information. Otherwise you should assume that we need the information for our organisation or compliance purposes (as described above). If you are uncertain as to the Centre's need for information that we request from you, please contact the Centre representative asking for the information, or Contact us with your query. 

If we are using your sensitive personal data (including personal data relating to your racial or ethnic origin, political, religious and philosophical beliefs, trade union membership, sexual orientation or health, we will only do so with your explicit consent or, if otherwise, only to the extent permitted by applicable law. 

Disclosure and international transfer of your information 

We may disclose personal information about you, where reasonably necessary for the various purposes set out above: 

  • to the other members of the Centre team;

  • to your colleagues within the organisation that you represent;

  • to service providers who host our website or other information technology systems or otherwise hold or process your information on our behalf, under strict conditions of confidentiality and security;

  • to a person who takes over our organisation and assets, or relevant parts of them; or

  • in exceptional circumstances:

  • to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory; or

  • where we are required by law to disclose.

These disclosures may involve transferring your personal information overseas. If you are dealing with us within the European Economic Area (or the UK, after it has left the European Economic Area), you should be aware that this may include transfers to countries outside the European Economic Area / UK, which do not have similarly strict data privacy laws. In those cases, where we transfer personal data to other members of the Centre group or our service providers, we will ensure that our arrangements with them are governed by data transfer agreements, designed to ensure that your personal information is protected, on terms approved for this purpose by the European Commission. Please Contact us if you would like to know whether any such agreements are in place or, if so, to see a copy.  

Retention and deletion of your information 

We will delete the information that we hold about you when we no longer need itFor specific information about our record retention policies, please contact us.  

Your rights 

You may have a right of access to the personal information that we hold about you, and to some related information, under data protection law. You can also require any inaccurate personal information to be corrected or deleted. You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances. 

If you wish to exercise any of these rights, please Contact us. You can also lodge a complaint about our processing of your personal information with the Information Commissioners Office.

Changes to this policy 

Any changes we make to this privacy statement in the future will be posted to our website and also available if you contact us. Please check back frequently to see any changes. 

 

Cookies

 

1. INTRODUCTION

1.1 This Cookies Policy applies only in relation to the website of the Centre for Criminal Appeals (http://www.criminalappeals.org.uk) (“our website”).

1.2 “We”, “Us”, “Our” or “the Centre” means The Centre for Criminal Appeals, a Charitable Company Limited By Guarantee and authorised and regulated by the Solicitors Regulation Authority, Registered Charity Number: 1144162, SRA authorisation number: 621184, Company Number: 7556168. Our registered address is 2-10, Princeton Street, London WC1R 4BH.

2. INFORMATION ABOUT THE USE OF OUR COOKIES

2.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

3. WHAT ARE COOKIES?

3.1 As is common with almost all professional websites, our website uses cookies, which are tiny files that are downloaded to your computer to improve your experience. They help us to improve our website and to deliver a better and more personalised service. They enable us:

3.1.1 To estimate our audience size and usage pattern.
3.1.2 To store information about your preferences, and so allow us to customise our website according to your individual interests.
3.1.3 To speed up your searches.
3.1.4 To recognise you when you return to our website.

3.2 This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or break certain elements of our website’s functionality.

4. IP ADDRESSES AND COOKIES

4.1 We may collect information about your computer, including where available your IP address, operating system and browser type and the Internet address of the website from which you linked directly to our website for system administration and to gather aggregate information.

4.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.

4.3 Where such information relates to an identifiable individual, it is handled in accordance with our privacy policy above.

5. Third Party Services

5.1 We may choose to use third party services such as Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help track things such as how long you spend on our website and the pages that you visit so that we can continue to produce engaging content.

6. EMBEDDED CONTENT

6.1 Some of the content on our website is provided by third parties. This may include but is not limited to: Google Maps for interactive mapping; YouTube or Vimeo for hosted video; and Flickr for images. When you visit a page containing content from one of these sites, a cookie may be set. We do not have any control over these cookies, and you should check the relevant third party website for more information about these. These cookies are likely to be analytical/performance cookies or targeting cookies.

7. WHAT HAPPENS IF YOU DON’T ACCEPT OR DISABLE COOKIES

7.1 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you select this setting to block all cookies (including essential cookies) you may be unable to access all or certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

 

Complaints

 

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have  provided then you should inform us immediately, so that we can do our best to resolve the problem. 

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please read our full complaints procedure here. our full complaints procedure. Making a complaint will not affect how we handle your case. 

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority

What do to if we cannot resolve your complaint 

 The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: 

  • Within six months of receiving a final response to your complaint 

and 

  • No more than six years from the date of act/omission; or 

  • No more than three years from when you should reasonably have known there was cause for complaint. 

If you would like more information about the Legal Ombudsman, please contact them. 

Contact details 

Visit: www.legalombudsman.org.uk 

Call: 0300 555 0333 between 9am to 5pm. 

Email: enquiries@legalombudsman.org.uk 

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

Updated April 2018